These Terms and Conditions are effective from 26 April 2026.

These Terms and Conditions govern use of the Complynce website and platform.

Complynce is a trading name of NIMS Edge Pty Ltd (ABN 64 685 052 715). In these terms, Complynce, we, us or our means NIMS Edge Pty Ltd trading as Complynce.

By accessing or using the Complynce website or platform, you agree to be bound by these Terms and Conditions and any applicable order form, subscription arrangement, privacy policy, or other service-specific terms we provide.

If you are using the platform on behalf of an organisation, you represent that you are authorised to do so and to bind that organisation to these terms.

You must use the website lawfully and must not interfere with the security, availability, integrity or normal operation of the website or platform.

You must not attempt to gain unauthorised access to systems, accounts, data, source material or functionality not intended for you.

Platform access is subject to account approval, subscription status, role-based permissions, module configuration and any applicable commercial agreement.

We may offer access on a monthly, yearly, sales-led or other commercial basis. Access may be limited, suspended or terminated if payment is overdue, an account is misused, or access is otherwise no longer authorised.

Customer organisations are responsible for their authorised users, including inviting users, setting appropriate permissions, protecting login credentials and ensuring that use of the platform remains within the customer’s authority and subscription scope.

Each user login is intended for the authorised user to whom it is assigned. Sharing credentials or providing unauthorised access is not permitted.

Customers remain responsible for the legality, accuracy, quality and appropriateness of the records, evidence, reports, uploads and other content they create or store in the platform.

Customers are also responsible for their own governance decisions, legal and regulatory interpretation, internal policies, review processes and regulatory compliance outcomes.

You acknowledge that you are responsible for ensuring compliance with applicable laws and regulations, verifying the accuracy, completeness and suitability of any data, outputs or reports, and maintaining appropriate internal controls, review processes and due diligence within your organisation.

The information, insights, reports, alerts, workflows and other outputs made available through Complynce are provided for general informational and operational support purposes only.

Complynce does not provide legal, regulatory, financial or compliance advice, and nothing in the platform should be treated as a substitute for professional advice, internal governance or independent review.

Customers must independently verify relevant information and carry out their own due diligence before relying on platform outputs, reports, reminders or other content.

Complynce provides a software platform to assist with compliance management, evidence visibility, audit preparation and governance workflows.

The platform helps organisations stay clearer, more organised and easier to review, but it does not replace professional judgement, internal sign-off, regulatory obligations, board oversight or customer responsibility for compliance outcomes.

You must not use the platform in a way that is unlawful, misleading, abusive, infringing, harmful to the platform or its users, or inconsistent with the intended business and compliance-management purpose of the service.

You must not reverse engineer, decompile, scrape, copy, reproduce, republish, frame, resell, or exploit the platform, except to the extent permitted by law or expressly agreed by us in writing.

Subscription fees, billing frequency, plan structure and any implementation or enterprise arrangements are governed by the applicable plan, order form or commercial agreement.

We may use third-party providers, including Stripe, to process payments, manage saved payment methods, generate invoices and administer billing events.

If payment is overdue or billing fails, we may suspend features, restrict access, or take other reasonable steps until the account is brought back into good standing.

We may update, enhance, modify, replace or discontinue features, interfaces, workflows, modules or supporting services as the product evolves.

We will generally aim to make changes in a commercially reasonable way, but we do not guarantee that the platform will remain identical to any previous version.

We aim to provide a reliable and professionally managed service, but we do not guarantee uninterrupted or error-free availability.

Maintenance, upgrades, outages, security events, third-party provider failures and other operational issues may affect service availability from time to time.

We and our licensors retain ownership of the website, platform, software, design, workflows, documentation, branding, content structure and related intellectual property rights.

Except for the limited right to access and use the platform under these terms and any applicable agreement, no ownership or broader licence is transferred to you.

As between the parties, customer organisations retain ownership of the content and records they upload or create in the platform, subject to any rights required for us to host, secure, support and operate the service.

You grant us the rights reasonably necessary to store, process, transmit, back up and otherwise handle customer data for the purpose of providing the platform.

We do not guarantee that data within the platform is complete, accurate or up to date at all times. Customers remain responsible for validating records, source material, imports and outputs.

The platform may rely on or integrate with third-party services for infrastructure, hosting, payment processing, communications, security, analytics or related functions.

We are not responsible for the independent terms, policies or operational availability of third-party providers, although we take reasonable care in selecting and using them.

Where third-party integrations, imports or connected systems are used, we do not warrant the accuracy, availability, completeness or integrity of third-party data.

Our handling of personal information is described in our Privacy Policy, which forms part of the overall website and platform framework.

By using the website or platform, you acknowledge that personal information may be handled in accordance with that Privacy Policy.

Use of the platform does not guarantee audit readiness, successful audit outcomes, regulator acceptance, legal compliance, or favourable compliance results.

Customers must independently ensure they meet all audit, regulatory, statutory and operational requirements that apply to them.

Complynce is a software platform designed to support compliance operations, evidence management, visibility and governance workflows. It is not legal advice, financial advice, regulatory approval, or a substitute for professional judgement.

Customers should obtain their own legal, compliance, financial or regulatory advice where needed.

To the maximum extent permitted by law, we exclude liability for indirect, consequential, special, punitive or incidental loss, including loss of profits, revenue, goodwill, opportunity, savings or data.

Without limiting the above, and to the maximum extent permitted by law, we are not liable for decisions made based on platform outputs, errors, omissions or incomplete data, third-party data issues, regulatory penalties, audit outcomes, or compliance failures.

To the extent liability cannot be excluded, our liability is limited to the remedies available under applicable law and, where permitted, to resupplying the relevant services or paying the reasonable cost of having them resupplied.

We may suspend or terminate access where there is a breach of these terms, non-payment, misuse of the service, unlawful conduct, security risk, or any other circumstance where suspension is reasonably necessary to protect the platform, our business or other users.

Termination or suspension does not affect accrued rights, payment obligations or provisions that are intended to survive termination.

We may update these Terms and Conditions from time to time to reflect changes in law, the service, commercial arrangements or operational requirements.

The current version will be published on this website and will apply from the date of publication unless stated otherwise.

These Terms and Conditions are governed by the laws of Australia and, where applicable, the laws of the State or Territory in which the contracting entity is based, unless another governing law is expressly agreed in writing.

If you have questions about these Terms and Conditions, you can contact us at info@complynce.com.au or through the Contact Us page on this website.

Business details: NIMS Edge Pty Ltd (ABN 64 685 052 715), trading as Complynce. Formal business contact details are available through our website contact channels.