Child Care Provider Approval Practice Terms of Use

The Complynce Early Learning and Child Care Provider Approval Practice Assessment is provided by NIMS Edge Pty Ltd (ABN 64 685 052 715), trading as Complynce. References to Complynce, we, us or our have that meaning.

These product terms supplement the general Complynce Terms and Conditions. If there is an inconsistency about this assessment product, these product terms apply to the extent of that inconsistency.

The product supplies independent practice assessments and educational feedback intended to help candidates identify knowledge strengths and revision priorities relevant to provider approval for early learning and child care services regulated under the National Quality Framework.

It is not an application for provider approval, an official regulatory assessment, legal advice, professional accreditation, training leading to a qualification, or a guarantee that a regulatory authority will grant an approval.

You must provide accurate registration information, keep your email address current and protect your password. One candidate account is for one person and may not be shared, transferred or used to sit an assessment for another person.

You must be authorised to use any organisation name you provide. Your results belong to your candidate account and are not automatically shared with an employer or regulatory authority.

The assessment count, price and access period for each pack are shown before purchase. Current launch packs include a single assessment with seven days of access and a three-assessment pack with 28 days of access, but available packs may change over time.

Access begins only after our payment provider confirms payment. The expiry date is calculated from activation and remains fixed unless Complynce records an approved administrative adjustment. Unused assessments expire when the access period ends.

Each paid allocation assigns an assessment set that has not previously been assigned to that candidate. An assigned test cannot be exchanged merely because it has been opened or partially completed, and a completed test cannot be repeated by the same candidate.

Each full assessment currently contains 46 questions and provides 75 minutes from commencement. The timer continues independently of browser refreshes or disconnection. Answers submitted at expiry, or the answers saved when time expires, may be graded as the final attempt.

You should use a stable internet connection and a current browser. If a material platform fault prevents completion, contact us promptly with the account email, approximate time, test number and available screenshots or error details.

After reviewing system records, Complynce may restore access, extend an entitlement or replace an affected allocation where reasonably appropriate. This does not limit rights or remedies available under the Australian Consumer Law.

Prices are displayed in Australian dollars and processed through Stripe. You authorise the one-off charge shown at checkout. Assessment packs are not recurring subscriptions unless a future checkout expressly says otherwise.

Refund requests are assessed under these terms and the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded. Change-of-mind requests may be declined after assessment content has been assigned or accessed, except where applicable law requires otherwise.

Assessment questions, scenarios, answer rationales, grading logic and improvement guidance are proprietary Complynce content. You receive a limited, personal, non-transferable right to use them during your access period for your own preparation.

We may suspend access where reasonably necessary to protect assessment integrity, security or other users.

Scores and domain-level improvement guidance are educational indicators based on the questions assigned. They do not establish legal competence, fitness and propriety, readiness for a specific regulator process or the likely outcome of an application.

Candidates remain responsible for checking current primary sources, considering jurisdiction-specific requirements and deciding whether to obtain independent legal, regulatory or professional advice.

We take reasonable steps to review practice content against identified source material. Laws, regulations, guidance and regulator processes can change, and a question set states the legislative currency date used for its preparation.

We may correct, replace or withdraw content, packs or features where reasonably required for accuracy, security, maintenance or product development. We do not promise uninterrupted availability, but this does not affect non-excludable consumer rights.

Complynce and its licensors retain all intellectual property rights in the product, software, visual design, question sets, scenarios, rationales and reports. These terms do not transfer ownership to a candidate.

You may retain your personal result summary for private use. You may not represent Complynce content as your own, remove notices, or use it to build or train a competing question bank or assessment service.

To the maximum extent permitted by law, Complynce is not liable for a regulatory decision, application outcome, lost opportunity or action taken solely in reliance on a practice result. Any liability that cannot be excluded is limited only where and to the extent the law permits.

These terms are governed by the laws of Victoria, Australia. Before commencing formal proceedings, each party should attempt in good faith to resolve a dispute directly, except where urgent relief or a statutory process is required.